Refund & Returns Policy

At Kynop.shop, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Certain types of goods are exempt from being returned, including:

  • Perishable goods
  • Gift cards
  • Downloadable software products
  • Some health and personal care items
  • Hazardous materials or flammable liquids/gases

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Partial Refunds

In certain situations, only partial refunds may be granted:

  • Items with obvious signs of use
  • Opened CDs, DVDs, software, video games, cassette tapes, or vinyl records
  • Items not in original condition, damaged, or missing parts not caused by our error
  • Items returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email confirming receipt of your returned item.
We will also notify you whether your refund has been approved or rejected.

If approved, your refund will be processed automatically and applied to your original method of payment within several business days.

Late or Missing Refunds

If you have not yet received your refund:

  • Check your bank account again
  • Contact your credit card provider
  • Contact your bank, as processing times may vary

If you still have not received your refund, please contact us:

✉ Email: contact@kynop.shop

Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, please contact us at:

✉ Email: contact@kynop.shop

📍 Return Address: 908 Baltimore Ave, Kansas City, MO 64105, USA

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you may receive a gift credit for the value of your return.

If the item was not marked as a gift, the refund will be sent to the original purchaser.

Shipping Returns

To return your product, please mail it to:

📍 908 Baltimore Ave, Kansas City, MO 64105, USA

Customers are responsible for paying return shipping costs. Shipping costs are non-refundable.
If a refund is issued, the return shipping cost may be deducted from your refund.

For expensive items, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item.

Need Help?

If you have any questions regarding refunds or returns, contact us:

📱 Phone: +1 (847) 834-4772

✉ Email: contact@kynop.shop

🕒 Monday – Friday
Hours: 9:00am – 5:00pm