Refund & Returns Policy
We want you and your little ones to enjoy every purchase from Kynop. If something isn’t quite right, we offer a simple return and refund process. Our return policy lasts 30 days from the date of delivery.
1. Return Window
You have 30 days from the date you receive your item to request a return.
Unfortunately, if 30 days have passed since delivery, we cannot offer a refund or exchange.
2. Return Requirements
To be eligible for a return, the item must meet the following conditions:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging.
- You must provide a receipt or proof of purchase.
Items that do not meet these requirements may not be eligible for a refund.
3. How to Initiate a Return
To start a return, please follow these steps:
- Contact our support team at contact@kynop.shop with your order number.
- Our team will provide you with return instructions.
- Securely pack the item and send it back following the instructions provided by our support team.
4. Return Shipping and Fees
Damaged or Incorrect Items
If the return is due to our error (defective, damaged, or incorrect item), we will provide a prepaid return label at no cost to you.
Customer Remorse
If you ordered the wrong item, size, or color, or changed your mind, you will be responsible for the return shipping cost.
Restocking Fees
We do not charge any restocking fees.
5. Refunds
Approval
Once your returned item is received and inspected, we will notify you by email.
If approved, your refund will be processed and automatically issued to your original payment method.
Refund Time
Please allow 5–7 business days for the refund to appear in your account, depending on your bank or payment provider.
6. Exchanges
The fastest way to receive a replacement item is to return the original item and place a new order.
If you received a defective or damaged product, please contact us immediately at contact@kynop.shop , and we will assist you with a replacement.
7. Contact Information
📧 Email: contact@kynop.shop
📞 Phone: +1 913 444 3835
🌐 Website: https://kynop.shop/